Why This Checklist Matters Before a Single Tile Is Lifted
Hiring a roofer is a significant investment, and the questions you ask before work starts are just as important as the quality of the finished job. A rushed start without proper checks leaves homeowners vulnerable to unexpected costs, poor workmanship, and disputes that are genuinely difficult to resolve once scaffolding is down and materials are on order.
In Cambridge, where you'll find everything from Victorian terraces in Romsey to post-war semis in Milton and timber-framed properties out towards Great Shelford, the right roofing approach varies considerably by property type. A one-size-fits-all quote is a warning sign in itself.
Check the Contractor's Insurance and Credentials
Before you agree to anything, ask to see proof of valid public liability insurance — a minimum of £2 million cover is standard in the UK, though £5 million is more common with established firms. If a roofer is reluctant to share this, walk away.
Look for membership of a recognised trade body such as the National Federation of Roofing Contractors (NFRC). Members are vetted against quality and insurance standards, which gives you a meaningful baseline rather than just a logo on a van.
- Public liability insurance: Ask for the certificate, not just a verbal assurance
- Employer's liability insurance: Required by law if the roofer has employees on site
- Trade membership: NFRC or equivalent adds accountability
- Written quotes: Any reputable contractor will provide a detailed, itemised quote in writing
Confirm What the Quote Actually Includes
A low quote that omits scaffold hire, waste disposal, or replacement of damaged timbers can quickly overtake a more thorough estimate once work is under way. Ask specifically what is and isn't included before you sign anything.
For roof replacements, the quote should itemise the removal and disposal of existing materials, any required structural repairs to rafters or battens, the cost of new materials with the specific product name and gauge, and whether the price covers ridge work, verges, and valleys. On flat roofing jobs, confirm whether the existing deck is being stripped back to bare timber or overlaid — these are very different specifications with different lifespans.
- Scaffolding: who arranges it, and is it in the quote?
- Skip hire or waste removal: confirm who is responsible
- Felt, batten, and underlay replacement: included or extra?
- Any lead flashings or lead work to chimney stacks or valleys
- Guttering and fascia condition: will these be checked and reported on?
Understand Whether Planning Permission Is Needed
Most like-for-like roof repairs and replacements in Cambridge fall under permitted development and don't require planning permission. However, if your property is in a conservation area — and Cambridge has several, including parts of the city centre and Newnham — or if it's a listed building, different rules apply. Changing roof materials or altering the roofline can require consent even when the work seems straightforward.
The GOV.UK planning permission guidance is the definitive starting point, but your roofer should also flag any likely requirements when they survey the property. If a contractor tells you planning is never needed for roofing without first knowing your property's status, that's a gap in their knowledge worth taking seriously.
Properties in villages such as Grantchester or Fulbourn may sit within conservation boundaries — always check with South Cambridgeshire District Council if you're unsure.
Agree a Timeline, Payment Schedule, and What Happens If It Rains
Cambridge's climate is drier than much of the UK, but East Anglian weather is still unpredictable enough that delays happen. Agree upfront what constitutes an acceptable weather delay, how you'll be kept informed, and whether the exposed roof will be adequately tarped overnight or over a weekend if work is paused.
On payment, a reasonable deposit of 10–25% to secure materials and a slot is normal. Paying more than a third of the total before work starts is a risk, and full payment before completion should never be agreed. For larger new roof projects, staged payments tied to specific milestones — such as completion of stripping, completion of battening, and final sign-off — protect both parties.
- Confirm the expected start date and estimated duration in writing
- Agree how weather delays will be communicated
- Never pay the full balance before the job is signed off
- Ask who to contact if something looks wrong during the work
Get a Survey Before You Commit
A good roofer will want to inspect your roof in person before quoting — a contractor who prices a job from a photo or a quick glance from the pavement cannot give you an accurate figure. A proper survey identifies hidden problems: rotten fascia boards, failed valley lead, blocked gutters, or movement in a chimney stack that needs attention before new tiles go on.
If your roof needs attention, call us on our contact number or get in touch for a free local roof survey. We work across Cambridge and the surrounding villages and will give you a clear, written quote with no hidden extras before any work begins.
Need a hand in your area?
Get a free, no-obligation quote from a local Roofing specialist.
Get a free quote →More advice
Flat Roof vs Pitched Roof: How the Costs Compare
Flat roofs cost less upfront, but pitched roofs often work out cheaper over their lifetime. Here's how the numbers compare for Cambridge homeowners.
Read moreHow to Spot a Trustworthy Roofing Contractor
Not every roofing contractor is who they claim to be. Here's how Cambridge homeowners can spot the trustworthy ones — and avoid the costly mistakes that come from choosing the wrong trader.
Read moreHow to Make Your Roof Last Longer
Simple, practical steps Cambridge homeowners can take to extend the life of their roof — from annual inspections and timely repairs to knowing when a full replacement makes more sense than another patch.
Read more